Jacksonville Daily Progress
Officials with Scambook, an online complaint resolution platform, are warning consumers to be wary of dodgy “change of address” websites that charge hidden fees.
The various scammers in this particular tier are taking advantage of the fact that many people move during summer months by offering a variety of these truly unnecessary “change of address” services, according to a Scambook alert.
“Third party companies claiming to represent the US Postal Service are offering to help consumers register a new residential address, resulting in unexpected monthly charges averaging $17 to $24,” the alert explains.
Information about this problem was circulated on behalf of Scambook by representatives of the PMBC Group, a public relations firm based in Los Angeles.
Scambook has received over 300 complaints about such sites from consumers across the United States, including — in addition to Texas — Florida, California, Arizona, Oregon, and even Washington state.
Scammed individuals are receiving an initial processing charge of $1 — in addition to those unwarranted monthly charges for services they did not realize they had purchased.
Additionally, many customers have reported difficulty contacting the sites' customer service departments to cancel these unwanted subscriptions.
Scambook recommends the following steps be taken to avoid this problem:
• Use only the official United States Postal Service change of address site by visiting https://moversguide.usps.com.
• Understand that the USPS change of address process requires a $1 verification fee, but no monthly charges or subscription services.
• Read all of the fine print and terms of service very carefully before committing to a transaction to avoid hidden fees.
• Contact all banking institutions, existing subscriptions and other bill collecting services to inform them of the new address directly.