Hot summer temperatures & humidity often mean high utility bills. For those living on limited income this burden can be major. Families may qualify for assistance through federal LIHEAP funding. Assistance may occur more than one month depending on eligibility, and is available immediately.

The program targets elderly, disabled and the working poor. Greater East Texas Community Action Program administers the program in Cherokee County and now has multiple ways to apply for assistance.

Eligibility is based on household income, citizenship and circumstances. Cherokee county residents are encouraged to apply.

Individuals may apply by mail or online. The website is A face to face interview is not required if the individual will provide a copy of the required information. To schedule a face to face appointment at the local office call 936-720-7474.

According to local Case Manager Linda Lewis, “Many people struggle to come for an appointment. When the information is mailed or done online that individual is contacted by telephone and the case can often be completed without ever seeing the person face to face. The assistance is the same. We are making a special effort to reach people who have never applied.”

Individuals who have threat of disconnect should call 800-621-5746.

Karen Swenson, executive director, explained “we want people to apply now before the high bills start arriving as more than one month of assistance may be possible. Requests for help escalate in the late summer and wait times for assistance will be longer. Apply now before the heat wave months.“

åTargeted groups include low income elderly, disabled and families with young children.

For more information visit the website at or call 800-621-5746. Certain days there may be a high call volume so multiple attempts may be needed.

GETCAP programs are available to all regardless of race, color, creed, or national origin.