TYLER – As warmer weather approaches, so do opportunities to attend outdoor events of all kinds. Whether it is a ball game or a concert, most of these events are fun experiences that leave attendees pleased and content. However, BBB is warning music fans to be cautious of some of these events, in which they may experience problems due to event organizers’ lack of experience or possibly due to unethical business practices. The warning comes on the heels of several reports from consumers who said they paid for tickets to an East Texas music festival which was cancelled just days before the event, with no refunds given.

The music festival was scheduled to take place on April 17, 2015 with tickets prices ranging from $25 to $40. After contacting the concert promoter, BBB was informed that the event had been cancelled “due to underwriters not following through with their promises.” The promoter proceeded to inform BBB staff that refunds for those who had already purchased tickets would not be given and that the website states that “all ticket sales are non-refundable and no exchanges”.

“While it is not an uncommon practice to post that no refunds or exchanges will be provided, many promoters will still honor a refund or exchange your ticket for another event” said Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas. “It’s always important to have clarity regarding refunds and exchanges, particularly when purchasing tickets from a company with whom you have not done prior business.”

BBB offers other tips,


Be sure the seller is trustworthy before sending them the sometimes-extravagant sum required for those seats,

Check out the park or other venue where the event is being held to confirm that it’s actually scheduled.

Pay with a credit card—charges made on a credit card can be disputed after a purchase, unlike debit cards or cash.

Check the act's website/social media pages before purchasing tickets and stay up to date on their activity.

After completing the online purchasing process, you should receive a confirmation receipt. Print out and keep a copy of the confirmation and any supporting documentation for future reference.

Most concerts are for-profit, but if the promoters claim a portion of the proceeds will go to charity, check it out on give.org to make sure your donation is going to a reputable charity. Be wary of names that sound similar to more well-known charities.

For more tips on how to be a savvy consumer, go to bbb.org. To report fraudulent activity or unscrupulous business practices, please call the BBB Hotline: (903)581-8373.

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